Policies

Appointments

Each DDC physician has scheduled days for seeing patients in the office – by appointment only. To avoid unnecessary waits and rushed visits, please keep your scheduled appointment and arrive 15 minutes early. In order to avoid a $25.00 cancellation or no show fee, please notify our office at least 48 hours before your scheduled visit if you will be unable to keep this appointment. This cancellation fee is not covered by your insurance.

For all scheduled surgical procedures at either TEC or TMH we require a 72-hour advance notice if you are unable to keep your reserved appointment. If proper notice is not given a $75.00 non-refundable fee will be charged to you. This is not covered by any insurance company.

Telephone Calls

Our staff can assist you if you call between 8:00 a.m. and 4:30 p.m., Monday through Thursday. On Fridays, please call between 8:00 a.m. and 4:00 p.m. When you call the Clinic, please tell us your name, which physician you see, and why you are calling. The reason for your call will determine how we can help you better.

Routine Calls

The Clinic staff can schedule appointments and return visits. If you need to speak with a nurse, one will return your call after reviewing your records. Please tell us if your call is “urgent”, so we can give it first priority. ** Please note: multiple calls could delay our response time**

Prescriptions & Lab Results

Calls for prescription refills can be taken only during regular office hours. Please do not call “after hours” for routine refills of your medicine. Please allow 7-10 days before calling for the results of your lab work. We’ll let you know as soon as possible, of course, if the results are abnormal. You can also join the Patient Portal by providing us with your email address. You will then get an invitation by email.

Emergencies

A DDC physician is always available for “after hours” emergencies. Just call (850)877-2105 and our answering service will contact the on-call physician for you. If possible, please call the DDC office, (850)877-2105, before making a trip to TMH emergency room. If it’s a critical emergency, get to the nearest ER or call 911.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 30 days to render payment. After 45 days, you are responsible for the entire balance, paid-in-full. Any services performed at the Tallahassee Endoscopy Center or TMH are billed separately from — and in addition to — DDC charges. If you have any questions, our courteous staff is always available to answer them.

Hospitals

DDC doctors are on staff at Tallahassee Memorial Hospital (TMH). Inpatient care is available at TMH. Outpatient procedures may be done there or, if you prefer, at the Tallahassee Endoscopy Center (TEC) within the DDC building.

Smoking

Smoking is not permitted in the office, waiting rooms or rest rooms at any time.

Privacy

Medical information about patients is confidential, so we won’t release information about you to someone else without your written consent. Privacy is a right — and we respect yours. Read more about your right to privacy TBD.